For your highest satisfaction, we accept return and replacement within 7 days after your purchase. The following terms and conditions apply accordingly.

Return and Replacement condition

When you receive a package, please record yourself while opening it. You can request to return the product or the replacement if:

1. The product you received does not match with the one you ordered as considered an error from us, for example, delivering the wrong size or product.
2. The product is damaged, for example, the outer packaging is damaged or has a defect causing the product inside to be spoiled or damaged
3. The product has a quality problem or expired, for example, the product has a discoloration or unpleasant smell.

1. Our return and replacement policy apply to every purchase made from our online store (https://www.bokbokofficial.com), please contact us within 7 days after you received the product.
2. If any problem with your purchase is caused by our error, you can request for product replacement with the same variant or the other variant or for refund in cash.
   • For cash refund, we offer a full refund for products which is under the return and replacement conditions
   • For product replacement with the other variant, the product must not cost more than the returned product, please refer to the price on website https://www.bokbokofficial.com
3. For return or replacement, please contact us via below channels:

• • Line: Bok Bok Pet Munchie. Customer must provide order number, bank account number, and the reason for returns/replacement